Good day,

I'd like to submit my resume for a suitable vacancy in your company that can take advantage of my experiences and give me the chance to improve and develop your business. I have a long international experience in multinational reputable companies in the field of consumer electronics operations and Low voltage appliances, services, maintenance, customer care and support, training, stocktaking and audit, Customer support for escalated claims and whole after Sales Service at (RAYA, AXIOM TELECOM, LG, ELBA ITALY) throughout many departments and titles up to the current position of 'After Sales Service Manager' at 'Elba Italy S.p.A' in Egypt.

• Managing the after-sales service Department's sections and ensuring customer satisfaction enhancement with profit increase and annual budget planning.
• Developing and implementing after-sales service policies, procedures, plans and strategies.
• Managing Main SVC and outsource service centers
• Managing Training section.
• Managing Call Center section.
• Managing spares warehouse and abroad suppliers logistics
• Managing CRM/Admin. section
• Managing maintenance fleet, team of service technicians and supervisors.
• Ensuring timely and efficient resolution of customer issues and warranty claims or any escalations.
• Coordinating with other departments to facilitate service operations as well as retail and wholesale operations.
• Monitoring service performance metrics and implementing improvements.

I hope you review my resume with concern, and I will be delighted to be a part of your firm.